London / Full time / Senior
eStoreMedia provides an e-commerce automation suite that helps Fortune 500 Brands accelerate online sales. eStoreMedia’s suite of SaaS tools integrates Digital Shelf Analytics, Product Information Management and Al‑based Research Methodologies to streamline e-commerce processes and drive Perfect Store implementation across thousands of online e-retailers in over 50 markets globally. In 2021, eStoreMedia secured substantial investment to accelerate its pioneering work and boost the global service proposition for existing and future clients.
Brands that work with eStoreMedia include L’Oreal, Mattel, Kellogg, Reckitt and Whirlpool. Headquartered in London, UK, with a development hub in Warsaw, Poland, the company has a staff of over 120 located in offices around the world including London, New York, Mexico City, Geneva and Belgrade.
e-Commerce is predicted to grow more than 150% in the next five years. At the same time, penetration of e-commerce automation solutions offered by eStoreMedia is still very low. If you are looking for a position in a company with great growth potential and a lot of exciting opportunities, eStoreMedia is the place for you.
About The Role
We are looking for a Global Account Director to further accelerate our growth. In this role you will be responsible for owning the commercial relationship with our top global customers and delivering the annual sales quota related to these customers.
Create annual commercial plans for the customers, own and execute them throughout the year
Map out customer organisations to understand key roles and decision making processes
Establish and develop contacts establishing within the client organisation including at the highest level
Deliver against annual sales quota for renewal of existing contracts and upsell
Manage the renewal process to secure on-time renewals
Maximize upsell opportunities to meet upsell targets, including building the product scope as well as geographical scope
Understand customer satisfaction, performance and newly arising needs and translate them into new commercial opportunities
Act as the second point of contact for the customers, on top of their Customer Success Partner
Closely collaborate with Customer Success to create optimal customer plans and maximize customer satisfaction
Be an active member of a broader multifunctional team with shared responsibility for a group of customers
5+ years of sales account management experience, preferably within a fast-paced SaaS environment
Experience in enterprise account management with quota accountability and building sales strategy and pipeline
Expertise in e-commerce, Tech, SaaS, digital preferred
Experience in working with manufacturers of branded products preferred - CPG, consumer electronics, home appliances, toys, DIY
Prior experience working on the manufacturer side, within marketing, sales, e-commerce or insights / market research function would be an additional advantage
Passion for revenue and growth
Confidence in dealing with prospects, including those in junior and senior management positions at global consumer brands
Experience with keeping track of your activities in a sales CRM and an understanding of the importance of attention to detail and data quality
Ability to multitask and remain calm under pressure, especially during intense situations
Why should I want to work at eStoreMedia?
“At eStoreMedia I feel confident, I am being supported and when I fail I am being encouraged. Together with the fact that there are so many people from different parts of the world, makes it even better to be here!” Jan
“Since the day I started, I became part of the working group. The dynamics and way of work at eStoreMedia is unique: it lets you collaborate in international teams that are focused only on the best outcome” Mauricio
Check out our blog and see us in action at https://www.estoremedia.com/